Privacy Policy

1. Introduction
   PeptideWebMD (“we”, “us”, “our”), is committed to
   protecting your privacy and safeguarding your personal, medical, and financial information.
   This Privacy Policy explains how we collect, use, disclose, and protect your information when
   you:
   • visit our website
   • complete medical intake forms
   • schedule telemedicine consultations
   • communicate with our healthcare providers
   • receive SMS/email updates
   • purchase prescriptions or services
   By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
   We may collect the following categories of information:
   2.1 Personal Information
   • Name
   • Date of birth
   • Address
   • Phone number
   • Email address
   • Identity verification details
   2.2 Medical Information
   • Symptoms and health concerns
   • Medical history
   • Past treatments
   • Lab results
   • Medications
   • Physician notes
   • Consultation data
   • Photos and medical uploads
   2.3 Payment & Transaction Information
   • Billing address
   • Payment details (via secure PCI-compliant processors)
   • Order history
   • Subscription data
   2.4 Website & Device Information
   • IP address
   • Browser and device details
   • Cookies & tracking data
   • Usage patterns
   • Pages visited
   2.5 Communication Data
   • SMS interactions
   • Email responses
   • Appointment reminders
   • Customer support requests
3. How We Use Your Information
   We use your information to:
   3.1 Provide Medical Services
   • Coordinate telemedicine consultations
   • Allow physicians to evaluate your treatment needs
   • Maintain medical records
   • Process prescriptions
   3.2 Operate and Improve Our Platform
   • Enhance website functionality
   • Monitor system performance
   • Improve user experience
   3.3 Payment and Fulfillment
   • Process payments
   • Verify transactions
   • Facilitate medication shipping
   • Handle order issues
   3.4 Communication & Notifications
   We may send:
   • appointment confirmations
   • prescription updates
   • shipping notifications
   • refill reminders
   • account alerts
   • customer support responses
   3.5 Legal and Compliance
   • Fraud prevention
   • Regulatory reporting
   • Security audits
   • Fulfilling legal obligations
4. SMS/Text Message Policy (A2P 10DLC Compliant)
   By providing your phone number through our website or forms, you consent to receive:
   • appointment reminders
   • prescription and shipping updates
   • refill notifications
   • consultation confirmations
   • account security alerts
   Message and data rates may apply.
   You may opt out at any time by replying:
   • STOP – to unsubscribe
   • HELP – for assistance
   Consent is not a condition of purchase.
   We store opt-in timestamps and consent records for audit and compliance.
5. How We Share Your Information
   We may share your information with:
   5.1 Licensed Healthcare Providers
   To deliver telemedicine care and prescribe medication.
   5.2 Partner Pharmacies
   To fulfill any prescriptions approved by a licensed clinician.
   5.3 Service Providers
   • SMS vendors (e.g., JustCall)
   • Payment processors
   • Cloud hosting partners
   • Customer support systems
   • Shipping services
   5.4 Legal Authorities
   Only when required by law, such as:
   • court orders
   • public health reporting
   • fraud investigations
   We do NOT:
   • sell your personal data
   • share data for advertising
   • disclose medical information without consent (unless legally required)
6. Cookies & Tracking Technologies
   We use cookies and similar technologies for:
   • website functionality
   • analytics
   • security
   • remembering preferences
   You may disable cookies via browser settings, but some features may not work correctly.
7. Data Protection & Security
   We use administrative, physical, and technical safeguards to protect your information, including:
   • encrypted transmission
   • secure servers
   • access controls
   • audit logs
   • restricted staff access
   No system is perfectly secure, but we take all reasonable steps to safeguard your data.
8. Your Rights
   Depending on your location, you may have the right to:
   • access your records
   • request corrections
   • request deletion (where legally allowed)
   • restrict certain uses of your data
   • obtain a copy of your data
   • opt out of marketing communications
   • withdraw telemedicine or SMS consent
   Requests must be submitted to:
   support@peptidewebmd.com
9. Data Retention
   We retain your medical and account information as required by:
   • U.S. state medical record retention laws
   • pharmacy laws
   • telehealth regulations
   • business/legal requirements
10. Children’s Privacy
    PeptideWebMD does not provide services to anyone under the age of 18.
    We do not knowingly collect data from minors.
11. State-Specific Rights (CCPA, CPRA, etc.)
    For California Residents
    You have rights under the California Consumer Privacy Act (CCPA), including:
    • access to personal data
    • deletion rights
    • opting out of sale (we do not sell)
    • non-discrimination
    Requests can be emailed to: support@peptidewebmd.com
12. Third-Party Links
    Our website may contain links to third-party sites.
    We are not responsible for their privacy practices or content.
13. Changes to This Policy
    We may update this Policy from time to time.
    Changes take effect immediately upon posting on our website.
14. Contact Information
    For questions or privacy requests, contact:
    PeptideWebMD / Alpha Labs LLC
    2027 Brick Kiln Pkwy
    Mt Pleasant, SC 29466
    support@peptidewebmd.com
    (217) 472-2936